Wright Medical Center is proud to announce that Press Ganey Associates, Inc. has named it a four time 2010 Summit Award Winner. Press Ganey currently partners with more than 10,000 health care facilities—including 50% of U.S. hospitals—to measure and improve the quality of their care. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Summit Award is only awarded to facilities that maintain in the top 5% of the Press Ganey database and sustain the highest level of customer satisfaction for three or more consecutive years. Wright Medical Center is one of 80 Press Ganey client facilities to receive this honor in 2010.
Richard B. Siegrist Jr., CEO of Press Ganey, noted, "We are proud partners of Wright Medical Center. Wright Medical Center continues to maintain a high level of patient satisfaction over the past three years. Their efforts benefit all of their patients both present and future and lead to improved delivery of health care."
Steve Simonin, CEO of Wright Medical Center stated that “When you hear actors and actresses say with regard to not winning the Oscar ‘It was great just to be nominated. Just to be on the journey with the other great actors/actresses was enough of a prize,’ I understand what they are saying – Wright Medical Center without the acknowledgement from Press Ganey or Studer would still be on the journey to be the best at what we do, but the affirmation in this form is really cool as well. At Wright Medical Center, the staff works exceptionally hard at being the best possible providers of service. They live great service and quality day in and day out. To say that I am just proud of these folks would be a serious understatement – I am busting with … super pride for each and every one of them. They are truly the best.”
Wright Medical Center was named a three time Press Ganey Summit Award winner for 2009. This distinction was achieved by sustaining an overall rank above the 95th percentile in the Outpatient, Inpatient and ER patient survey databases for at least the last 3 years. Wright Medical Center was first honored with a Press Ganey Summit Award in 2006, and was again privileged to receive another Summit Award for 2007.
“Receiving four summit awards is a prestigious honor,” said Tiffini Mericle, Clinical Services Leader and CNO of Wright Medical Center. “All of the staff deserves recognition for ensuring the very best patient care, quality and service. Our staff is always striving to raise the bar in order to provide the very best care all the time for every patient.”