Iowa Specialty Hospital

MyChart FAQ

Who can use MyChart?  You can use MyChart if you:

  • Are age 12 or older
  • Have been a patient with Iowa Specialty Hospitals & Clinics
  • Received an access code or an activation link by text or email
  • Have internet access and an up-to-date web browser or a smartphone capable of running the MyChart app


Is my access code the same thing as my user ID?  No. Your access code is a 15-digit activation code generated to authenticate you with your medical record. This code is only used in the initial set-up of your account and will expire after you have used it once or on the expiration date printed on the activation letter.

Is it possible to view information for my spouse or another adult, such as a parent?  Yes. Due to the sensitive nature of medical information, each adult must establish his or her own account, but an Adult to Adult Access Application can be completed to allow viewer permission. Please contact our MyChart support line at 641-444-5600 for more information.

May I view a child’s health information in MyChart?  If you are a parent or legal guardian of a child under the age of 18, you may request access to their medical record. MyChart Parental/ Guardian Access Application forms are available in the clinics as well as on the Forms page on the MyChart website. If your child is between the ages of 14 and 18, you will have limited access to your child’s MyChart record.

Can I access each of their records?  Yes. If you already have a MyChart account, you can request access using the Request Family Access feature from the main menu. If you don’t have a MyChart account or just prefer to use a form, you can get a MyChart proxy access form from your clinic or online from the MyChart forms page.

Why don’t I have full access to my teenager’s medical record?  Because we encourage our teenage patients to take an active interest in their health, patients 12 years of age and older can create their own MyChart account. When a patient is approximately 12 years of age, many providers start having conversations with adolescents regarding private health care needs. We take seriously our obligation to maintain your child's privacy rights while also providing tools for you to help manage your child's health care. Privacy rights are especially important if your child seeks certain sensitive services or types of care. We work to ensure your child's privacy for conversations with physicians and other health care providers.
 
To protect the privacy of health care provided to your child, your access to your child's MyChart changes at a certain age. This is a standard practice in hospital systems across the country and complies with various state and federal laws recognizing these rights for adolescents. Iowa Specialty Hospitals and Clinics grants you full access to your child's MyChart account until your child reaches age 14. At that point, you can continue to view your child's MyChart account, but with a different level of access to information, which is limited to immunization records, the ability to make direct appointments, and billing information if the proxy is also the patients guarantor. If you have any questions, please reach out to our MyChart support line at 641-444-5600.

Do I need to be a patient at Iowa Specialty Hospitals & Clinics in order to access my child’s medical records?  No, although you must have your own MyChart account. If you do not have an active MyChart account, please call our MyChart support line at 641-444-5600 for assistance in creating an account.

I forgot my MyChart ID. What should I do?  Simply click the “Forgot MyChart ID” link on the sign-in page to receive your MyChart ID via email. You will need to verify your name, email address, and date of birth. You may also call our MyChart support line at 641-444-5600 for assistance.

I forgot my password. What should I do?  Simply click the “Forgot Password” link on the sign-in page to reset your password online. You will need to verify your MyChart ID, email address, and date of birth, and answer a security question. You may also call our MyChart support line at 641-444-5600 for assistance.

Where can I update my contact information or change my password?  You can update your name, address, phone number, email address, and more using the Personal Information link from your MyChart menu. Passwords, communication preferences, and two step verification status can be changed by using the Account Settings link from the MyChart menu.

Is MyChart secure?  Yes. Access to information is controlled through secure access codes, personal IDs, passwords, and the latest encryption technology. Unlike conventional e-mail, all MyChart messaging is
done through our secure website.

I was automatically logged out of my MyChart account. What happened? If your computer keyboard remains idle for 15 minutes or more, you will automatically be logged out of MyChart. For your security, we recommend that you log out of your MyChart session if you need to leave your computer for any amount of time.

What technology will I need in order to use MyChart?  You will need internet access and a device capable of accessing the MyChart page or the app.
 


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