Who can use MyChart? You can use MyChart if you:
Is my access code the same thing as my user ID? No. Your access code is a 15-digit activation code generated to authenticate you with your medical record. This code is only used in the initial set-up of your account and will expire after you have used it once or on the expiration date printed on the activation letter.
Is it possible to view information for my spouse or another adult, such as a parent? Yes. Due to the sensitive nature of medical information, each adult must establish his or her own account, but an Adult to Adult Access Application can be completed to allow viewer permission. Please contact our HIM Department at 515-532-9349 for more information.
May I view a child’s health information in MyChart? If you are a parent or legal guardian of a child under the age of 18, you may request access to their medical record. MyChart Parental/ Guardian Access Application forms are available in the clinics as well as on the Forms page on the MyChart website. If your child is between the ages of 12 and 18, you will have limited access to your child’s MyChart record.
Can I access each of their records? Yes. However, you will need to submit a MyChart Parental/ Guardian Access Application form for each child.
Why don’t I have full access to my teenager’s medical record? Because we encourage our teenage patients to take an active interest in their health, patients 12 years of age and older can create their own MyChart account. When a patient is approximately 12 years of age, many providers start having conversations with adolescents regarding private health care needs. To insure the confidentiality of these conversations, only immunization records will be accessible to parents or guardians at the age of 12.
My teenage child is not able to make medical decisions on his/her own due to medical conditions or disability. I need access to more than the immunization records. At this time, the parental/guardian access is limited to immunizations for children ages 12-17. However, you will still be able to manage your child’s health care needs as you normally do.
Do I need to be a patient at Iowa Specialty Hospitals & Clinics in order to access my child’s medical records? No, although you must have your own MyChart account. If you do not have an active MyChart account, once the MyChart Parental/Guardian Access Application is returned and processed, a letter will be sent to you in the mail containing an access code along with instructions on creating your own MyChart account. I have more than one child.
I forgot my MyChart ID. What should I do? Simply click the “Forgot MyChart ID” link on the sign-in page to receive your MyChart ID via email. You will need to verify your name, email address, and date of birth.
I forgot my password. What should I do? Simply click the “Forgot Password” link on the sign-in page to reset your password online. You will need to verify your MyChart ID, email address, and date of birth, and answer a security question.
Where do I update my e-mail address, change my password, or select/change my security question answer? Once you log into MyChart, go to the “My Account” section to select the appropriate option.
My mailing address and phone number have changed. How can I update this?
There is a link at the top of the MyChart Account page that says “contact customer service.” Click this link and select “Other question?” to send a message through MyChart. You may also call our HIM Department at 515-532-9349, or simply wait until your next scheduled visit and update your information at registration.
Is MyChart secure? Yes. Access to information is controlled through secure access codes, personal IDs, passwords, and the latest encryption technology. Unlike conventional e-mail, all MyChart messaging is
done through our secure website.
I was automatically logged out of my MyChart account. What happened? If your computer keyboard remains idle for 15 minutes or more, you will automatically be logged out of MyChart. For your security, we recommend that you log out of your MyChart session if you need to leave your computer for any amount of time.
What technology will I need in order to use MyChart? You will need Internet access and an e-mail address.
Why aren’t I receiving responses to my MyChart secure messages? It is possible that messages and responses from your MyChart account are going to your junk mail. It is a good idea to add “@uihealthcare.org” to your safe message list.