Below is a list of protocols currently in place at our facilities during COVID-19. We understand these changes can be difficult based on your individual situation. Implementing these policies is not an easy decision for us either. We appreciate your patience and understanding as we work together through this time period.
If you are concerned that you have symptoms of COVID-19 or should be tested for the virus for other reasons, please call the following phone numbers and asked to be directed to the triage line.
English: 844-474-4321 Spanish: 515-602-9820
All patients, visitors, employees, and vendors will be screened prior to entry to any of our locations. Screenings will include answering a series of questions and having your temperature taken. Please allow extra time before your appointment for the screening process.
If you feel you need to be seen by a provider, please call to schedule an appointment in advance. If you arrive without an appointment, you will be asked to return to your car to call for an appointment. This requirement is for all locations. Use the link below to find more information on your locations and phone numbers.
To protect our patients, families, and staff during this global outbreak of COVID-19, Iowa Specialty Hospitals & Clinics will implement the following Visitor Policy beginning August 18, 2021.
Visitors for any patient must be free from illness such as fever, sore throat, cough, diarrhea, vomiting, or runny nose.
All visitors must pass the screening upon entry to the facility and remain in a mask throughout the entirety of the visit.
A support person is defined as someone who is needed for the patient’s physical, mental, and emotional well-being.
Visitors for Non-COVID 19 Patient:
Two support persons per patient are allowed..
Visitors for COVID 19 Patient:
Two support persons per patient are allowed.
Visitors for a patient who has tested positive for COVID 19 will be required to wear personal protective equipment that is supplied by the hospital. This includes a gown, mask, and face shield and gloves. The visitor will also be educated on proper hand hygiene.
Visitors for a patient who has tested positive for COVID 19 will be required to watch a short video prior to entering the patient’s room which demonstrates and explains proper PPE donning and doffing. They will also be educated and given a small handout that reiterates the following information:
**The provider reserves the right to allow additional visitors based on his or her judgment of the patient status/situation. If additional visitors are authorized, then clear instruction and documentation should be provided to both staff and visitors.
OB Visitors for Non-COVID 19 Patient:
Two support persons per OB patient are allowed. A support person is defined as someone who is needed for the patient’s physical, mental, and emotional well-being.
OB Visitors for COVID 19 Patient:
Only one support person per OB patient is allowed.
The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. Therefore, we are asking all patients, visitors, and staff to wear a mask or other cloth face covering when coming to any of our locations. Below are the CDC recommendations and resources on how to sew your own mask or make one from household supplies.