Resources

Screenings and Restrictions

Below is a list of protocols currently in place at our facilities during COVID-19. We understand these changes can be difficult based on your individual situation. Implementing these policies is not an easy decision for us either. We appreciate your patience and understanding as we work together through this time period.

Triage Phone Lines

If you are concerned that you have symptoms of COVID-19 or should be tested for the virus for other reasons, please call the following phone numbers and asked to be directed to the triage line.
English: 844-474-4321 Spanish: 515-602-9820

Screenings

All patients, visitors, employees, and vendors will be screened prior to entry to any of our locations. Screenings will include answering a serious of questions and having your temperature taken. Please allow extra time before your appointment for the screening process.

If you feel you need to be seen by a provider, please call to schedule an appointment in advance. If you arrive without an appointment, you will be asked to return to your car to call for an appointment. This requirement is for all locations. Use the link below to find more information on your locations and phone numbers.

Iowa Specialty Hospital Locations and Phone Numbers

Visitor Restrictions

To protect our patients, families and staff, we have implemented a no visitors policy as of April 8, 2020. Only the following exceptions may be allowed for inpatient, OB, and clinical visits:

One Support Person for:

Laboring Mothers
Emergency Room Patients
Patients with Altered Mental State
Patients with Developmental Delays
Patients Under the Age of 18

Two Support Persons for:

Patients Near End-of-Life

Anyone accompanying a patient who doesn't meet the criteria should wait in their vehicle or remain at home.

Visitors allowed under these exceptions must practice good hand hygiene, follow all appropriate personal protective equipment protocols, and must remain in the patient room at all times. If a visitor leaves the patient room, they must leave the hospital unless otherwise directed by hospital staff.

Pharmacy Precautions

Our hours of operation remain the same.
Please call 24 hours in advance for a prescription refill.
Call prior to arriving to verify that your prescription requests are complete.
Send a healthy family member or other authorized person to pick up your prescription.
You will be screened at the door before entering our facility. See screening measures above.
Curbside pickup is available if needed. Please discuss this with the pharmacy when calling.
Mail fulfillment is available, but may take up to 5 - 7 mailing days.

Face Covering Precautions

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. Therefore, we are asking all patients, visitors, and staff to wear a mask or other cloth face covering when coming to any of our locations. Below are the CDC recommendations and resources on how to sew your own mask or make one from household supplies.

CDC Face Covering Recommendations