On the evening of March 10th, I brought my daughter into the ER with a pretty severe allergic reaction. She was scared and anxious. Heather was amazing! She laughed and joked with her, putting her at ease. She shared personal stories and similar experiences in an effort to reassure her. I had to leave her overnight to be monitored and was able to leave with confidence that she was in great hands and with someone who would keep her calm. My daughter told me that Heather was fun and kept her mind off things when she couldn't sleep. She even referred to her as her new friend. I will be forever grateful. She's the epitome of a Daisy Award winner! Thank you Heather for everything!