Amanda Poncin was cheerful in greeting the patient. Amanda had a 'way' of making the patient feel at ease in the situation. Amanda had a sense of humor...(which is an attribute ) in making the patient relax.. Amanda answered any questions the patient asked. Amanda was confident in her nursing skills. Amanda stuck the patient just once when she inserted the IV needle. (That skill in itself is awesome). Amanda has an exceptional sense of caring... Amanda walked the patient and I to the hospital door when we were dismissed.