Iowa Specialty Hospital

Telehealth – Putting a New Spin on House Calls

In order to provide on-going access to your provider during the COVID-19 pandemic we launched our telehealth services. This allows you as a patient to essentially resume regular clinic appointments in the comfort of your own home when appropriate. 

Since launching the program, we’ve seen over 5,000 patients via telehealth.  Services have also grown along the way and we have added the following: Medicare Annual Wellness visits, rehabilitation (physical, occupational, and speech therapy), nursing home check-ins, and lactation consultations. Additionally, the inpatient floor has the capability to provide care conferencing and family communication. Our patient range as seen to date has been from 18 days and 100 years old.

Telehealth Services Available

  • Family Medicine
  • Counseling and Therapy
  • Dietitian Services
  • Ear, Nose & Throat
  • Gastroenterology
  • General Surgery
  • Lactation Consultations
  • Medicare Annual Wellness Visits
  • Obstetrics/Gynecology
  • Orthopedics
  • Pain Management
  • Pediatrics
  • Physical, Occupational, and Speech Therapy
  • Podiatry
  • Psychiatric Medication Services
  • Weight Loss

Telehealth Appointment Process

Through virtual appointments, you will connect with your provider in real-time. Telehealth brings you the same great care you’ve come to expect now in the comfort of your home, giving a new spin on the traditional house call.

The options for requesting your appointment include either calling your Iowa Specialty Hospital healthcare clinic of choice or messaging your provider’s team through MyChart.  (To enroll in MyChart, call 515-602-9830.) The requirements to participate in a telehealth appointment include having a smart phone, tablet, or computer with a camera.

Preparations that will take place prior to your appointment include: 

  • A series of text messages will be sent from the clinic to your phone.
  • The texts will include a link for the Vidyo app to download.
  • Another text provides your appointment date and time.
  • A final text will include a pin protected link for your individual appointment.
  • You should not delete these text messages until after your appointment is completed.  

When you “arrive” for your appointment, you will need to: 

  • Double check that the Vidyo app was downloaded properly to your phone, tablet, or computer.
  • At the time of your appointment, click the link provided in the final text message.
  • When prompted, enter your first and last name and pin number.
  • You will then be connected with your Iowa Specialty Hospital provider via screen-sharing.

If you have any issues or concerns about telehealth, please call Robyn Paulsen at 515-602-9830.

Telehealth services are just one more way that we are here to meet our patient’s needs. Thank you for trusting us to be your partner in your healthcare!


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